Front Office Manager

Homewood Suites by Hilton Oklahoma City-West

6920 West Reno Avenue

Oklahoma City, OK 73127

Telephone (405) 789-3600

Homewood Suites by Hilton Oklahoma City-West
Oklahoma City, OK

Posted November 9, 2020

The Ideal Candidate for this Position Will possess basic knowledge of hotel operations and have prior customer service skills/experience, previous hotel experience/education is extremely beneficial; however, your personality, integrity, passion for customer service, determination for career growth

Front Office Manager

Job Description

The Front Office Manager is a department head level position reporting directly to the General Manager.  Responsible for overall operation of the Front Desk, which includes room rental, reservation management, team member staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.  Other primary responsibilities include:

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
  • Ensures teamwork and enhances cooperation between all departments.
  • Work productively with General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
  • Read and respond to SALT comments and Trip Advisor postings.
  • Oversee F&B Department 
  • Flexible schedule which include working weekends.  
  • Prepare weekly FD & F&B schedules 
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. 
  • Performs timely and fair reviews.
  • Sets performance standards for team members and administers coaching and discipline as necessary.
  • Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain Front Desk, & F&B team members to highest standards.
  • Provide comprehensive Brand and Property training to Front Office staff.
  • Acts as Manager on Duty as designated by the General Manager.
  • Work a minimum of 50 hours a week depending on business needs.
  • Attend weekly staff meetings

Job Requirements

To be considered for this position, you must:

  • Minimum of two years front office management experience.
  • Hilton Experience preferred.
  • Excellent verbal, comprehension, listening and problem-solving skills
  • Report and accounting skills.
  • Have fully functional computer skills including experience with Word, Excel and PowerPoint.
  • BS or BA in Hotel Administration or Management

Please complete an application here AND complete a personality assessment HERE (You must complete both).

Homewood Suites by Hilton Oklahoma City-West

90 Room Extended Stay

Our Hotel

Located just minutes from the Will Rogers World Airport, the Homewood Suites by HiltonĀ® Oklahoma City-West hotel offers comfortable, spacious all-suite accommodations convenient to Oklahoma City attractions. Featuring homelike amenities, our hotel in Oklahoma City offers spacious studio, one-and two-bedroom suites that feature full kitchens and complimentary Internet access.

Included business services and meeting facilities make this a great place for your next meeting, reunion or getaway in Oklahoma City. Enjoy complimentary internet access, an included hot full breakfast and evening social* Monday through Thursday and friendly, helpful service at our Oklahoma City extended stay hotel. Refresh with a dip in the outdoor swimming pool or an invigorating workout in our on-site fitness center.