Dual Property Front Desk Manager

Fairfield Inn & Suites by Marriott Naples
Naples, FL

Posted October 6, 2020

Looking for a Hands On Leader to Join Our Team!

Dual Property Front Desk Manager

Job Summary:

Responsible for overall operation of hotel operations, including breakfast service, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as PM Manager on Duty.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.
    - Cooperates with General Manager, Asst. General Manager, Director of Sales, Chief Engineer and Executive Housekeeper to ensure proper inventory control
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. Performs timely and fair reviews.
    - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain the Market, lobby, and front office area to highest standards..
  • - Provide comprehensive, ongoing training and follow up to Front Office staff.
  • - Acts as Manager on Duty
  • -Evenings and Weekends Required
  •  Ensure COVID19 safety precautions and sanitation standards are met

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem-solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.


Fairfield Inn & Suites by Marriott Naples

109 Room Hotel

Our Hotel

Ideally situated between Naples and Marco Island, Fairfield Inn & Suites Naples is the perfect spot to explore The Sunshine State from. Before conducting business downtown, or discovering popular local attractions such as Naples Zoo at Caribbean Gardens and 5th Avenue South, get some rest and relaxation in our renovated rooms and suites. When you wake up, prepare yourself a hot cup of joe using your room's coffee maker, then stop by our complimentary breakfast buffet for some delicious morning classics. Want to stay active during your trip to South Florida? You can easily work up a sweat using the cardio equipment and free weights of our fitness center, open 24 hours for your convenience. If you're hosting a business meeting soon, reserve our event space with AV equipment and high-speed Wi-Fi to make it a success. At Fairfield Inn & Suites Naples, our guests are our #1 priority.