Assistant General Manager

Courtyard by Marriott Franklin Cool Springs
Franklin, TN

Posted September 10, 2020

Imagine you are getting ready for work and find your car with a dead battery just as your Executive Housekeeper calls you with bad news. You are sold out, your washing machine is broken, there is no clean linen and your entire team has called off. What would you do?----------Stop Imagining :)

Assistant General Manager

Immediate Supervisor:

General Manager

Job Summary:

Responsible for overall operation of the hotel through active involvement and support of all departments including Front Desk, Housekeeping, Maintenance, Banquets and Bistro.  

Essential Job Functions:

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
  • Drive guest satisfaction results through active support of all departments.
  • Ensure teamwork and enhance cooperation between all departments.
  • Maintain accurate payroll and employee records.  Perform timely and fair reviews.
  • Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • Provide comprehensive training to all staff.
  • Acts as Manager on Duty as designated by the General Manager.
  • Ensure positive financial performance through cost control of all departments and P&L analysis.
  • Active involvement in revenue management strategies.
  • Knowledge of the Food & Beverage operation.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education:

Hotel Administration or Management is a plus but not required.

Experience:

Previous Marriott hotel experience preferred.  

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.


*ALL APPLICANTS MUST COMPLETE AN PERSONALITY ASSESSMENT TO BE CONSIDERED*  Click Here   

Courtyard by Marriott Franklin Cool Springs

126 Room Hotel

Our Hotel

The recently renovated Courtyard Franklin Cool Springs hotel boasts a convenient location between iconic Nashville and historic Franklin. Enjoy complimentary Wi-Fi offered throughout and relax in updated accommodations with ergonomic work space and signature Marriott bedding, a unique feature offered among hotels in Franklin, TN. Visit the multifunctional lobby to meet with other guests at our communal table or work alone in private media pods with flat-screen TVs and personal remote controls. Select signature Starbucks® beverages and choose from a variety of delicious and healthy menu options served for breakfast and dinner at The Bistro – Eat. Drink. Connect.® or quickly grab snacks and other essentials at The Market, open 24 hours at our Franklin hotel. Traveling for business? Host meetings in our 630 sq. ft. event room and take advantage of complimentary business services, including free printing. Regardless of travel needs, the Courtyard Franklin Cool Springs is redesigned with our guests in mind.