Guest Service Agent

Courtyard by Marriott Franklin Cool Springs

2001 Meridian Boulevard

Franklin, TN 37067

Telephone (615) 778-0080

Courtyard by Marriott Franklin Cool Springs
Franklin, TN

Posted June 27, 2020

We are seeking a high energy, polished, fun, customer-service oriented individual to join our Front Desk Team!

Guest Service Agent

Immediate Supervisor

Operations Manager

Job Summary

Performs sales and customer service functions related to the guest interactions, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Operations Manager, Assistant General Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Courtyard by Marriott Franklin Cool Springs

126 Room Hotel

Our Hotel

The recently renovated Courtyard Franklin Cool Springs hotel boasts a convenient location between iconic Nashville and historic Franklin. Enjoy complimentary Wi-Fi offered throughout and relax in updated accommodations with ergonomic work space and signature Marriott bedding, a unique feature offered among hotels in Franklin, TN. Visit the multifunctional lobby to meet with other guests at our communal table or work alone in private media pods with flat-screen TVs and personal remote controls. Select signature Starbucks® beverages and choose from a variety of delicious and healthy menu options served for breakfast and dinner at The Bistro – Eat. Drink. Connect.® or quickly grab snacks and other essentials at The Market, open 24 hours at our Franklin hotel. Traveling for business? Host meetings in our 630 sq. ft. event room and take advantage of complimentary business services, including free printing. Regardless of travel needs, the Courtyard Franklin Cool Springs is redesigned with our guests in mind.