Front Desk Agent

Courtyard by Marriott Memphis Southaven
Southaven, MS

Posted June 23, 2020

Front Desk Agent

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Courtyard by Marriott Memphis Southaven

85 Room Hotel

Our Hotel

Conveniently situated between Tunica, Mississippi and Memphis, Tennessee, Courtyard Memphis Southaven gives you easy access to the best each state has to offer. Experience a smooth arrival when you utilize our hotel's complimentary shuttle service from nearby Memphis International Airport. After settling in, head out for an afternoon of shopping at Southaven Towne Center, catch a show at Landers Center, or take a tour of Graceland, the home of Elvis Presley. When it's time to relax, retreat to our modern rooms and suites featuring stylish furnishings, free Wi-Fi and moveable work desks. In the morning, fuel up with breakfast and StarbucksĀ® beverages from The Bistro, then return in the evening for dinner and drinks. Looking to work up a sweat? Our hotel features a fitness center and indoor pool, perfect for guests seeking to stay active throughout their getaway.