Guest Service Representative

Residence Inn by Marriott Memphis Southaven

7165 Sleepy Hollow Drive

Southaven, MS 38671

Telephone (662) 996-1500

Residence Inn by Marriott Memphis Southaven
Southaven, MS

Part Time

Posted May 15, 2020

Guest Service Representative - Residence Inn by Marriott Southaven

Guest Service Representative

Immediate Supervisor

Operations Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and problem resolution, in a manner that will ensure Residence Inn guests receive a safe and secure place to say with friendly, attentive environment.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Operations Manager or General Manager.
  • Ability to work in other departments of the hotel

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Residence Inn by Marriott Memphis Southaven

78 Room Extended Stay

Our Hotel

Our hotel surrounds you with popular local destinations, including Landers Center, BankPlus Amphitheater at Snowden Grove and the town of Tunica. We also offer a free shuttle to and from Memphis International Airport. When you're ready to settle down, unwind in our spacious, pet-friendly suites complete with fully equipped kitchens, complimentary Wi-Fi, a free grocery shopping service and plush bedding for your relaxation. Jump-start your mornings at our free breakfast buffet, serving a variety of hearty and healthy options. Make a pit stop any time at The Market for snacks, beverages and light meals. To stay active during your extended stay, enjoy an energizing swim in our outdoor pool, get in a workout at our 24-hour fitness center or challenge a friend to a game of basketball or badminton on our versatile Sport Court®.