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Guest Service Agent

Hilton Garden Inn Atlanta North/Alpharetta

4025 Windward Place

Alpharetta, GA 30005

Telephone (770) 360-7766

Hilton Garden Inn Atlanta North/Alpharetta
Alpharetta, GA

Posted February 7, 2020

Hilton OnQ System Trained GSA's Needed - Compensation based on Experience!

Guest Service Agent

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hilton Garden Inn Atlanta North/Alpharetta

164 Room Hotel

At A Glance

Welcome to the Hilton Garden Inn Atlanta North/Alpharetta hotel in Atlanta, Georgia - situated in the heart of the Windward Business district, located 25 minutes from downtown and 45 minutes from Hartsfield Jackson International Airport. Our Alpharetta hotel is near the Avalon shopping, dining and entertainment district, The Cooler, and Ameris Bank Amphitheatre. Fortune 500 businesses including Fiserv, Philips and Verizon are close by. Championship golf courses are also just a short drive away. Take advantage of our local shuttle within a 3-mile radius during scheduled hours.

Our friendly service awaits you at our hotel in Alpharetta, Georgia. Relax in guest rooms with the comforts of home including our HGI Restful Garden Plush beds, oversized work desk, complimentary WiFi, HDTV, and hospitality center with microwave, refrigerator and Keurig coffeemaker.

If you’re planning an event in the Alpharetta area, we aim to please with our flexible meeting rooms, courtyards and on-site catering services for up to 150 people. Corporate meetings, family reunions, weddings, groups of all shapes and sizes are welcome. We have all your event needs covered.