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Front Desk Agent (PM/Weekends)

Homewood Suites by Hilton Houston-Clear Lake
Houston, TX

Posted February 13, 2020

Homewood Suites by Hilton Front Desk Agent-Weekends/Evening Shifts Required

Front Desk Agent (PM/Weekends)

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Homewood Suites by Hilton Houston-Clear Lake

92 Room Extended Stay

At A Glance

Offering easy access to downtown Houston, our award-winning hotel is located on the corner of Highway 3 and Bay Area Blvd., close to Interstate 45 and Highway 146. Choose this hotel if you’re flying into Houston Hobby Airport, only 12 miles away.

Our 92 suites feature separate living and sleeping areas and a fully equipped kitchen, including a full-size refrigerator, two-burner stove, coffeemaker, dishwasher and microwave. Watch premium cable channels on the two flat-screen televisions or browse the internet using the WiFi provided in your suite.

Prepare a home-style meal with the groceries you’ve purchased or make a list and leave the shopping to us. Join us each morning for a complimentary hot, full breakfast and Monday through Thursday nights for our evening social.

Work out any time in our 24-hour fitness center or plunge into our outdoor swimming pool. Conduct a conference-style business meeting for 15 people and visit our business center for faxing, photo copying and printing services.

Spend the day visiting attractions, shopping or dining. We are close to Bay Brook Mall, more than 45 restaurants, and attractions such as NASA’s Johnson Space Center, Kemah Boardwalk, Schlitterbahn Water Park and Big League Dreams Park.