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General Manager

SpringHill Suites Franklin / Coolsprings

5011 Aspen Grove

Franklin, TN 37067

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SpringHill Suites Franklin / Coolsprings
Franklin, TN

Posted February 11, 2020

“Excellent opportunity with a new hotel opening and quality ownership group located in Nashville, TN! Company offers a great work environment, excellent benefits and career development opportunities!”

General Manager

Chartwell Hospitality is seeking a highly motivated individual to lead an experienced team for our SpringHill Suites by Marriott.  The hotel is slated to open the Fall of 2020.   A successful candidate will have a strong sense of urgency, personal initiative, and determination, be able to drive sales and exceed expectations of both team members and guests. We are looking for an experienced candidate with a proven track record of successfully managing a hotel's overall operation, with strong experience in team leadership, Sales and excellence in Guest Service. A strong leader that can create a motivating work environment develop team members and deliver results while upholding all brand quality standards and maintain budgeted revenues and expenses. 

Primary Responsibilities:

  • Ensures all departments are profitable and maintain strong working relationships.
  • Performs Sales duties including marketing calls, attending community business functions, qualifying and retention of an in-house group and corporate business, and assisting Director of Sales with hotel sales strategies.
  • Meets all Accounts Receivable standards, and conducts monthly calls to ensure aging is current.
  • Ensures staff receives proper training for each position, and company standard operating procedures.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Allocates funds, authorizes expenditures, and completes in budget planning.
  • Reviews monthly financial reports and knows at all times where the hotel stands against budget.
  • Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
  • Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Provides a professional image at all times through appearance and dress.
  • Responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction.
  • Follows company policies and procedures and can effectively communicate them to subordinates.
  • Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Job Requirements: 

  • Opening experience preferred
  • Marriott experience a plus
  • Passion to provide exemplary guest service
  • Ability to create and develop a dynamic team
  • Ability to work a flexible schedule
  • Valid driver's license
  • Ability to read, write, and speak English
  • Proficiency with basic computer (PC) and office technology
  • Degree in Hotel or Hospitality Management a plus
  • Local market experience a plus


  • Compensation: Based on Experience
  • Bonus Program
  • Medical
  • Dental
  • Life
  • Long/Short Term
  • 401-K
  • Professional Growth and Development Opportunities

SpringHill Suites Franklin / Coolsprings

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