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Operations Manager

Residence Inn Nashville Green Hills

3807 Cleghorn Avenue

Nashville, TN 37215

Telephone (615) 279-1414

Residence Inn Nashville Green Hills
Nashville, TN

Posted October 9, 2019

Operations Manager

Job Summary:

Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.
    - Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
    - Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
  • Manages the Spirit Reservation computer.
  • Manages and maintains a relationship with the Property Management System provider.
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. Performs timely and fair reviews.
    - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain the Market, lobby, and front office area to highest standards.
  • - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • - Provide comprehensive training to Front Office staff.
  • - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem-solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education:

BS or BA in Hotel Administration or Management

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

*ALL APPLICANTS MUST COMPLETE AN PERSONALITY ASSESSMENT TO BE CONSIDERED* Click Here

Residence Inn Nashville Green Hills

116 Room Extended Stay

Our Hotel

Set a pace that suits you at Residence Inn by Marriott® Nashville Green Hills. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Located adjacent to The Mall at Green Hills and walking distance to a variety of local restaurants. Enjoy the authentic Nashville music scene a the Bluebird Café, just 1 mile away. Relax in your spacious suites with separate living and sleeping areas. A fully equipped kitchen ready for your favorite cuisine. Complimentary grocery delivery service to satisfy your cravings. Free Internet for staying connected. Free hot breakfast to start mornings off right and a fitness center for strengthening your body and soul. At Residence Inn Nashville Green Hills, we'll make sure you thrive during your stay.