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Host/Hostess

Hilton Franklin Cool Springs
Franklin, TN

Part Time

Posted October 8, 2019

Come join a great team! We are looking for a dynamic part time host/hostess with a great personality. We are willing to train. Great working enviroment, competitive pay and excellent benefits.

Host/Hostess

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu, maintaining standards of service
  • Maintain proper set-up of dining room
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant
  • Other duties and responsibilities as assigned
  • The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
  • Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.



Qualifications, Job knowledge, Experience, Skills, Abilities:

  • Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests
  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
  • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Basic knowledge of service of various alcoholic beverages.
  • Basic knowledge of the appropriate table settings and service-ware.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to move throughout a crowded room to seat guests.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating customer and providing positive and proactive solutions.
  • Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers


Physical requirements of the position and work environment:

  • Must be able to walk, climb stairs
  • Must be able to bend, stoop, crouch
  • Must use hands to reach, grasp, handle, pull and push
  • Duties may be performed indoors or outdoors. Noise level moderate.

 

Hilton Franklin Cool Springs

244 Room Hotel

At A Glance

Experience style and convenience when you stay at our Hilton Franklin Cool Springs hotel. Enjoy comfortable accommodations, modern décor and an ideal location five miles from Historic Downtown Franklin. Our hotel offers a 24-hour Business Center, seasonal outdoor heated swimming pool, stylish restaurant and bar, and over 6,200 sq.ft. of flexible meeting space.

  • Ideally located in the Cool Springs Business District
  • Stylish lobby, Business Center and Executive Lounge
  • Contemporary rooms and suites with floor to ceiling windows
  • Restaurant with open concept kitchen and outdoor dining 
  • Fitness Center, heated outdoor pool and large terrace with fireplace
  • Modern event venue with over 6200 sq.ft. of flexible meeting space