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Front Desk Agent

Hampton Inn Charlotte-University Place
Charlotte, NC

Part Time

Posted July 9, 2019

Front Desk Agent

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Hampton Inn Charlotte-University Place

126 Room Hotel

At A Glance

Our Charlotte hotel is the perfect place to stay for college scouting trips, graduations or special occasions. If you’re moving a student in, we’re located just across the street from IKEA. Guests that are flying in will enjoy we’re a quick 20 minute drive away from Charlotte Douglas Airport (CLT) and centrally located for easy access to all Charlotte has to offer.

Stay at our hotel and be near Charlotte Motor Speedway, the NASCAR Hall of Fame, PNC Center and Concord Mills. Nearby businesses include Allstate, EPRI, IBM, University Hospital, Carolina Medical Center and Wells Fargo Operations Center.

Visit the Blumenthal Performing Arts Center – routinely hosting Broadway shows, the Charlotte Symphony Orchestra, Opera Carolina and the Charlotte Philharmonic Orchestra. Take the children to Discovery Place with more than 300 science and technology exhibits or take a peaceful stroll through UNCC Botanical Gardens.

Our Charlotte hotel meeting facilities and excellent business services make this a great place for your next meeting, reunion, or getaway. Whether you're with family or on business, we want to help you start your day off right. You'll always get a clean and fresh Hampton bed®, free internet access, free hot breakfast and friendly, helpful service for one great rate at our Charlotte hotel.