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Guest Service Agent

Homewood Suites and Hilton Garden Inn Charlotte South Park
Charlotte, NC

Posted August 9, 2019

Guest Service Agent

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Homewood Suites and Hilton Garden Inn Charlotte South Park

270 Room Hotel

At A Glance

Homewood Suites 

Homewood Suites by Hilton Charlotte/SouthPark boasts a fantastic location in the classic and upscale SouthPark neighborhood, convenient to local businesses and restaurants. SouthPark mall is located within walking distance, providing a variety of shopping, dining and entertainment options.

Enjoy all the comforts of home our Charlotte hotel provides including a full kitchen with a refrigerator, microwave, two burner stove and dishwasher in all guest rooms. Work at the spacious desk and keep in touch with complimentary internet access. Accessible rooms are also available offering all the standard amenities plus extra features for your comfort.

Start your morning with complimentary hot full breakfast served daily. Enjoy complimentary Evening Social with a light meal and drinks* offered Monday through Thursday. Plunge into the outdoor pool after an energetic work out in the fitness center. Stay connected to work from our business center with complimentary 24-hour printing and fax. Our Charlotte/SouthPark, NC hotel boasts 2,500 sq. ft. of meeting space for weddings and banquets in a 150-guest range, or small meetings and events for 25-75 guests.

https://homewoodsuites3.hilton.com/en/hotels/north-carolina/homewood-suites-by-hilton-charlotte-southpark-CLTSOHW/index.html

Hilton Garden Inn

Welcome to Hilton Garden Inn Charlotte/SouthPark, a new hotel with an unbeatable location in the upscale SouthPark neighborhood. Several corporate offices are within close proximity and it’s a quick walk to great shopping and dining at Sharon Corners Shopping Center, Phillips Place and SouthPark Mall. Restaurants and conveniences surround our hotel, and major universities and wedding venues are minutes away. Watch a Carolina Panthers game, visit Carowinds Amusement Park, or see a Charlotte Hornets game or concert at The Spectrum Center – all within six miles of our Charlotte hotel.

Enjoy all-day dining at the Garden Grille, a casual restaurant serving fresh, inspired American fare. Our wine bar is perfect for after-work drinks and appetizers, and the Pavilion Pantry® is always open for snacks and travel items. Relax in our resort-style heated outdoor pool, and work out in the 24-hour fitness center. Our Charlotte SouthPark hotel also has a 24-hour business center and 2,500 sq. ft. of event space for up to 120 guests.

https://hiltongardeninn3.hilton.com/en/hotels/north-carolina/hilton-garden-inn-charlotte-southpark-CLTSKGI/index.html