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Reservation Agent

Courtyard/Residence Inn by Marriott Kansas City Downtown Convention Center
Kansas City, MO

Posted July 11, 2019

Are you looking for the next step from Front Desk into Sales or Revenue Management? Do you have a high level of computer skills, but can also sell and want a Monday thru Friday schedule? Come join our Courtyard/Residence Inn team as a Reservation Agent for our new dual-brand hotel in the Crossroads!

Reservation Agent

You will be our point person for selling and cross-selling our new Courtyard and Residence Inn by Marriott hotels to all incoming reservation calls/prospective customers, making rate decisions,  assisting with yield management, inventory decisions and protecting our inventory.  You will support the Sales team by assisting with group rooming lists and inventory control.  You will learn the basics of revenue management for not only transient but extended stay properties.  You will also be the go-to person for the front desk to assist with rate issues, availability issues and training. This job will work best for someone who is self-motivated, enjoys a fast pace,  and wants to learn new skills in order to further their career toward either revenue management or sales.  

The job duties include but are not limited to:

  • Handling reservation calls, qualifying and selling our beautiful hotels
  • Providing information and pricing to all requests for accommodations
  • Learning and becoming proficient in Marriott's Reservation System (MARSHA)
  • Communicating with the Revenue Manager and Director of Sales on inventory and pricing concerns
  • Analyzing market trends and providing feedback and valuable input on pricing strategies
  • Actively listening and responding positively to guest questions, concerns, and requests.
  • Attending pre-convention meetings on behalf of the hotels
  • Maintaining an awareness of the sales practices of the hotel's competitive set
  • Being the "product expert" for our hotels and understanding and being able to sell our "edge" over the competition
  • Building strong relationships and loyalty with all clients/groups
  • Maintaining professional integrity.
  • MUST have prior FOSSE and Excel experience.  MARSHA experience a plus!

Other tasks assigned by the GM, AGM and DOS

This position is primarily Monday through Friday during normal business hours; however, you must be flexible and available to work an occasional evening and/or weekend hour as needed.

Success in this position could lead to advancement opportunities within Chartwell Hospitality.

  • Hotel experience is required.
  • Previous front desk, reservations or sales office experience is a plus
  • Clear, articulate telephone voice and excellent/professional phone etiquette
  • Clear, concise written and oral communication skills
  • Must be able to work efficiently in a fast-paced working environment
  • Must be extremely organized and detail-oriented
  • Ability to effectively multi-task, prioritize and meet deadlines
  • Proficient with computers including MS Word and MS Excel
  • Ability to learn to use new computer systems and programs

In ADDITION to completing your application, Please complete the online assessment found here: https://rdr.devinegroup.com/?PHLPQO

Courtyard/Residence Inn by Marriott Kansas City Downtown Convention Center

261 Room Hotel

Courtyard by Marriott


As the only hotel on the free KC Streetcar line, we make it easy to explore the sights and sounds of the city with ease and convenience. We are also walking distance from Sprint Center, Kauffman Center for the Performing Arts, Kansas City Convention Center and the Crossroads Arts District, perfect for pursuing work and play. Following an exciting day, make yourself at home in our contemporary accommodations. With moveable work desks, free Wi-Fi and plush bedding, we make unwinding during downtime effortless. In the morning, enjoy a hearty breakfast sandwich and your favorite Starbucks® beverage at The Bistro, then return in the evening for dinner and drinks. Make productivity a priority when you reserve one of our modern meeting rooms, or dedicate some time to yourself in our indoor lap pool or fitness center. No matter what inspires your stay in the city, make it a success at Courtyard Kansas City Downtown/Convention Center.

Residence Inn by Marriott


Designed with short and extended stays in mind, our hotel is perfect for corporate travelers attending events at Kansas City Convention Center, just steps away, or catching a concert at nearby Sprint Center. The Kansas City Power & Light District is also less than a mile away, home to a variety of popular shopping, drinking and dining spots. After exploring the local area, return to the comforts of home in our modern suites featuring floor-to-ceiling windows overlooking the city. Our accommodations feature full-size kitchens, complimentary grocery shopping service and free Wi-Fi so you'll have everything you need to maintain your everyday routines. In the morning, grab a bite at our free breakfast buffet, then burn off some calories in our fitness center. We also offer an indoor pool so you can swim some laps whenever you please. Reimagine your time on the road at Residence Inn Kansas City Downtown/Convention Center.