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Immediate Supervisor:

General Manager

Job Summary:

Responsible for overall operation of the hotel through active involvement and support of all departments including Front Desk, Housekeeping, Maintenance and Breakfast.  

Essential Job Functions:

  • Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
  • Drive guest satisfaction results through active support of all departments.
  • Ensure teamwork and enhance cooperation between all departments.
  • Maintain accurate payroll and employee records.  Perform timely and fair reviews.
  • Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • Provide comprehensive training to all staff.
  • Acts as Manager on Duty as designated by the General Manager.
  • Ensure positive financial performance through cost control of all departments and P&L analysis.
  • Active involvement in revenue management strategies.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education:

Hotel Administration or Management is a plus but not required.

Experience:

Previous hotel experience required.  

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.


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