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Immediate Supervisor

Front Office Manager

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with check-in/check-out, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc., as well as handling the daily accounting functions for the hotel and closing out the financial day.

Essential Job Functions

  • Must be able to work the over-night shift without restrictions
  • Previous hotel or customer service experience preferred.
  • Perform night audit tasks by closing out the financial day. 
  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Provide information concerning hotel, facilities and functions, as well as their location.
  • Familiar with property security and key control procedures, as well as fire safety procedures.
  • Completes paperwork necessary for front desk and audit operations.

Necessary Skills and Attributes

  • Must have a friendly authentic and caring attitude. 
  • Excellent verbal, comprehension, listening and problem solving skills.
  • Adaptability
  • Report and accounting skills

Guest relation skills

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

 

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