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Job Summary:

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Courtyard by Marriott guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions:

-  Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

-Display a positive, upbeat attitude.

-Provide information concerning hotel, facilities and functions, as well as, their location.

-  Familiar with property security and key control procedures, as well as, fire safety procedures.

-Completes paperwork necessary for front desk operation.

-Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes:

-Excellent verbal, comprehension, listening and problem solving skills

-Adaptability

-Report and accounting skills

-Guest relation skills

Formal Education:

-High School Diploma or equivalent

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

 

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