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Guest Service Agent

Courtyard by Marriott Westbury Long Island
Westbury, NY

Posted July 8, 2019

Guest Service Agent

Job Summary:

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Courtyard by Marriott guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions:

-  Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

-Display a positive, upbeat attitude.

-Provide information concerning hotel, facilities and functions, as well as, their location.

-  Familiar with property security and key control procedures, as well as, fire safety procedures.

-Completes paperwork necessary for front desk operation.

-Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes:

-Excellent verbal, comprehension, listening and problem solving skills

-Adaptability

-Report and accounting skills

-Guest relation skills

Formal Education:

-High School Diploma or equivalent

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

 

Courtyard by Marriott Westbury Long Island

145 Room Hotel

Our Hotel

Centrally located in the village of Westbury, our hotel invites you to savor simple pleasures while staying walking distance from neighborhood shops and restaurants. Sit back and enjoy a show at NYCB Theatre at Westbury, or speed things up with a fun-filled afternoon in New York City, just 30 minutes away via the Long Island Rail Road. Back at our hotel, make yourself at home in our contemporary rooms and suites. With complimentary high-speed Wi-Fi, moveable work desks and plush bedding, you can stay as relaxed or productive as you please. If you're hungry, grab breakfast and dinner with your favorite Starbucks® beverage or cocktail at The Bistro, our restaurant. During downtime, dedicate yourself to a workout in our fitness center, then cool off with a refreshing dip in our indoor pool. Whether heading to The Big Apple for business or leisure, prepare for a successful stay when reserving accommodations at Courtyard Westbury Long Island.